Particular conditions of sale


Acceptance of the CGV

The inscription on one of the voyages suggested implies full acceptance of whole conditions of sale of pi EXCELLENCE exposed hereafter whose customer will have taken note beforehand and which it will have accepted.

To use this website, you must be at least 18 years old, able legally to contract and use this website in accordance with the present General Conditions of Sale.

Validity of the offer

The offers of the website (http://www.pi-excellence.com/) are subject to availability at the time of the inscription and in the limit of stocks available.

Price

Our prices are posted including all taxes and in euros and are proposed subject to availability. They include the services described on the card of the offer. They exclude all other services, taxes, services.

The prices do not include (without that being exhaustive):

  • Expenses of formalities (vaccinations, passport or visa);
  • the complementary insurance;
  • Local taxes and services in force (drinks, seats cars, insurance cars…)
  • the personal expenditure
  • Air TAXES at the departure from France, abroad and in Dom Tom, and the royalties passenger, variables according to destinations' and routings air

Methods of payment

We accept the following modes of payment:

  • Accounts - bank checks issued by a French establishment
  • Credit transfer (wire)

A document in proof of identity and/or residence and/or a photocopy of the bank card could be required.

Installment and payment of the balance

Except contrary provisions of the particular conditions, the payment of the balance of the price of the voyage must be carried out one month before the starting date. The customer not having paid the balance at the agreed date is regarded as having cancelled his voyage without it being able to be prevailed of this cancellation.

For the inscriptions intervening less than 30 days before the starting date, the integral payment of the price is required at the time of the inscription.

Expenses of cancellation

In case of cancellation by the customer, the refunding of the versed sums will intervene made deduction of the fresh amounts of cancellation below:

  • · + 30 days before the departure: 100 € per person.
  • · Between 30 and 21 days before the departure: 25% of the amount of the voyage;
  • · Between 20 and 8 days before the departure: 50% of the amount of the voyage;
  • · From 7 to 2 days before the departure: 75% of the amount of the voyage;
  • · Departure day before: 90% of the amount of the voyage;
  • · Not presentation at the airport: 100% of the amount of the voyage.

Caution: the cancellation of the flights is subjected to the particular conditions of the airline companies; in certain cases the issued tickets are neither modifiable nor refundable, in particular on the scheduled flights.

Transport

Any modification of the schedules, any delay, any cancellation and any other event ascribable with cases of absolute necessity (in particular strikes, bad weather, wars, seism, epidemic, etc) or with an unforeseeable and insurmountable fact of foreign thirds to the service, or with an ascribable fact with the customer could not make support with pi EXCELLENCE any financial consequence of some type that it is in particular the assumption of responsibility of expenses the pre one or post routing.

We advise you in a general way to envisage a time of connection of 3h and we recommend to you to reserve even refundable modifiable transport documents in order to avoid any financial loss.

Any stray or damaged recorded luggage must be the subject of a declaration of the share of the passenger near the airline company and possibly of insurance if a complementary insurance luggage were subscribed

General conditions of sale


In accordance with the articles L.211-7 and L.211-17 of the Code of tourism, provisions of the articles R.211-3 with R.211-11 code of tourism, whose text is reproduced below, are not applicable for the operations of reservation or sale of the transport documents not entering within the framework of a tourist fixed price.

The booklets, the estimate, the proposal, the program of the organizer constitute the preliminary information aimed by the article R.211-5 of the Code of tourism. Consequently, in the absence of contrary provisions appearing in the recto of this document, the particular characteristics, conditions and prices of the voyage as indicated in the booklet, the estimate, the proposal of the organizer, will be contractual as of the signature of the bulletin of inscription.

In the absence of booklet, estimate, programs and proposal, this document constitutes, before its signature by the purchaser, the preliminary information, aimed by the article R.211-5 of the Code of tourism. It will be null and void for lack of signature within 24 hour as from its emission. In the event of transfer of contract, it yielding and/or the assignee are beforehand held to discharge the expenses which result from it. When these expenses exceed the amounts posted in the point of sale and those mentioned in the contractual documents, the supporting documents will be provided.

Pi Excellence (commercial name of the agency) subscribed near company GENERALI. A contracte of insurance guaranteeing its Professional Civil Liability.

Extract of the Code of Tourism

 

R.211-3 article:
Subject to exclusions provided for in the third and fourth paragraphs of Article L. 211-7, any services of offer and sale of trips or holidays give rise to the handing over of appropriate documents that meet regulations defined in this section. In the case of air transport ticket sales or regular line transport tickets that are not accompanied with services linked to this transport, the vendor issues one or several tickets to the purchaser for the entire trip, issued by the transporter or issued under the transporter's liability. In the case of transport by request, the name and address of the transporter, on whose behalf the tickets are issued, must be detailed. Separate invoicing of different elements of the same tourist package does not lead to the vendor being exempt from obligations arising from the statutory provisions of this section.

Article R.211-3-1
Exchange of pre-contractual information or the availability of contractual conditions is carried out in writing. This may take place by electronic means under conditions of validity and performance as provided for in Articles 1369-1 to 1369-11 of the Civil Code. The vendor's name or corporate name and address are mentioned as well as the registration number as provided in Article L. 141-3 or, if applicable, the name, address and registration details of the federation or union mentioned in the second paragraph of Article R. 211-2.

Article R.211-4
Prior to entering into a contract, the vendor must provide the consumer with information on the prices, dates and other constituent elements of the services supplied during a trip or holiday, such as:

  • 1° the destination, means, features and category of transport used;
  • 2° the accommodation, its location, degree of comfort and main features, its approval and tourist rating corresponding to regulations or customs in the country to be visited;
  • 3° catering services offered;
  • 4° description of the itinerary if the service purchased is a tour;
  • 5° administrative and health formalities to be completed, and the deadlines within which they should be completed, by nationals or citizens of other member countries in the European Union or another State that is part of the agreement on the European economic space, especially in cases where borders are crossed;
  • 6° visits, excursions and other services included in the fixed price or possibly available at further cost;
  • 7° the minimum and maximum number of participants enabling the trip or holiday to take place and, if the trip or holiday is subject to a minimum number of participants, the deadline upon which the consumer should be informed of the cancellation of the trip or holiday; this date may be set at no less than twenty-one days before the due departure date;
  • 8° the amount or percentage of price to be paid as a down payment upon entering the contract and the schedule established for the payment of the balance due;
  • 9° the terms upon which prices may be revised, as provided for in the contract pursuant to Article R. 211-8;
  • 10° contractual cancellation terms and conditions
  • 11° cancellation terms and conditions set out in Articles R. 211-9, R. 211-10 et R. 211-11;
  • 12° information concerning the optional taking out of an insurance policy covering the consequences of certain specific risks, particularly repatriation costs in case of accident or illness;
  • 13° when the contract includes air transport services, information for each leg of the flight, as provided for in Articles R. 211-15 to R. 211-18.

Article R.211-5
Prior information given to the consumer binds the vendor, unless in this information the vendor expressly reserves the right to modify certain elements. The vendor should, in this case, clearly indicate how this modification may intervene and what elements may be affected. In any case, modifications made to prior information should be communicated to the consumer before the contract is entered into.

Article R.211-6
The contract entered into between the vendor and the purchaser must be written, drawn up in two examples, one of which is handed to the purchaser, and signed by both parties. When the contract is entered into electronically, Articles 1369-1 to 1369-11 of the Civil Code are applied. The contract must include the following clauses:

  • 1° the name and address of the vendor, its managing director and insurance company as well as the name and address of the organizer;
  • 2° the destination or destinations of the trip and, in the case of split holidays, the different periods and dates;
  • 3° the means, features and categories of transport used, the dates and points of departure and return;
  • 4° the accommodation, its location, degree of comfort and main features, its approval and tourist rating corresponding to regulations or customs in the country to be visited;
  • 5° catering services offered;
  • 6° description of the itinerary if the service purchased is a tour;
  • 7° visits, excursions and other services included in the total price of the trip or holiday;
  • 8° the total price of services invoiced and the indication of any possible revision of this invoice on the strength of provisions in Article R. 211-8 ;
  • 9° the indication, if necessary, of charges or taxes relating to certain services, such as landing, disembarking or boarding taxes in airports and ports, visitor's occupancy tax when this has not been included in the price of the service or services supplied;
  • 10° the schedule and methods of payment of the price; the last installment made by the purchaser may not be less than 30% of the price of the trip or holiday and must be made at the time the documents enabling the trip or holiday to be undertaken are handed over to the purchaser;
  • 11° particular terms and conditions requested by the purchaser and accepted by the vendor;
  • 12° the method according to which the purchaser may make a claim against the vendor for the nonperformance or incorrect performance of the contract; such a claim being sent as soon as possible by any means enabling a proof of delivery to the purchaser be obtained, and, if necessary, notified in writing to the organizer of the trip and service provider concerned;
  • 13° the deadline when the purchaser is notified if the trip or holiday is cancelled by the vendor in cases when the trip or holiday is reliant upon a minimum number of participants, in compliance with provisions in paragraph 7 of Article R. 211-4;
  • 14° contractual cancellation terms and conditions
  • 15° cancellation conditions set out in Articles R. 211-9, R. 211-10 and R. 211-11 ;
  • 16° details concerning the risks covered and the amount of guarantees in the insurance policy covering the consequences of the vendor's professional public liability;
  • 17° information concerning the insurance contract covering the consequences of certain cases of cancellation taken out by the purchaser (policy number and name of the insurer), and information concerning the assistance contract covering certain particular risks, and particularly repatriation costs in case of accident or illness; in this case, the vendor must give the purchaser a document at least detailing the risks covered and risks excluded;
  • 18° the deadline on which the purchaser must inform the vendor of any transfer of contract;
  • 19° the undertaking to supply the purchaser, at least ten days before the anticipated date of departure, with the following information:
    • a) the name, address and telephone number of the vendor's local representative, or, failing this, the names, addresses and telephone numbers of local organizations likely to help the consumer should any difficulties arise, or, failing this, an emergency telephone number in order to contact the vendor;
    • b) for trips and holidays abroad for minors , a telephone number and address providing direct contact with the child or the person in charge on the site of his/her holiday;
  • 20° the cancellation clause and reimbursement without penalties of the sums paid by the purchaser should the obligation of information set out in paragraph 13 of Article R. 211-4 not be met;
  • 21° the undertaking to supply the purchaser with the departure and arrival times in due course before the start of the trip or holiday.

Article R.211-7
The purchaser may transfer his/her contract to a transferee who meets the same conditions as him/her to go on the trip or holiday, as long as this contract does not produce any effect. Unless more favourably stipulated to the transferor, the latter should inform the vendor of his/her decision by any means that enables a proof of delivery to be obtained at least seven days before the start of the voyage. When the service sold is a cruise, this deadline is fifteen days. This transfer is not subject, in any case whatsoever, to prior authorization from the vendor.

Article R.211-8
When the contract includes an express possibility of price revision, within limits set out in Article L. 211-12, it should mention the precise method of calculation, for both increases and decreases, in price variation and particularly for the amount of transport charges and related taxes, the currency or currencies that may have an implication on the price of the trip or holiday, the part of the price to which the variation is applied, the rate of the currency or currencies applied as a reference when establishing the price detailed in the contract.

Article R.211-9
When, before the purchaser's departure, the vendor is obliged to modify one of the elements that is essential to the contract, such as a significant price increase, and when the vendor disregards the obligation of providing information mentioned in paragraph 13 of Article R. 211- 4, the purchaser may, without prejudice to any recourse for compensation for any possible damages suffered, and after having been informed by the vendor by any means that enables proof of delivery to be obtained:

  • either terminate his/her contract and obtain without penalty the immediate reimbursement of amounts paid;
  • or accept the modification or the substitute trip proposed by the vendor; a rider to the contract detailing the appropriate modifications is then signed by the parties; any reduction in price is deducted from the amount that may still be due by the purchaser, and, if the payment already made exceeds the price of the modified service, the excess shall be restored to the purchaser before departure.

Article R.211-10
In the case provided for in Article L. 211-14, when, before the purchaser's departure, the vendor cancels the trip or holiday, the latter should inform the purchaser by any means that enables proof of delivery to be obtained; the purchaser, without prejudice to any recourse for compensation for any possible damages suffered, obtains immediate reimbursement, without penalty, of sums paid from the vendor; in this case, the purchaser receives an allowance that is at least equal to the penalty they he would have had to pay if the cancellation had been made by him/her on that date. Provisions of this article do not, in any case whatsoever, obstruct the conclusion of any amicable agreement for a substitution trip or holiday proposed by the vendor and accepted by the purchaser.

Article R.211-11
When, after the departure of the purchaser, the vendor is unable to supply a predominant part of the services provided for in the contract that represent a sizeable percentage of the price paid by the purchaser, the vendor must immediately make the following arrangements without prejudice to any recourse for compensation for any possible damages suffered:

  • either offer services to replace the anticipated services by possibly bearing any price supplement and, if the services accepted by the purchaser are of an inferior quality, the vendor should reimburse the difference in price to the purchaser, upon his/her return;
  • or, if no replacement services are proposed or if these are refused by the purchaser for valid reasons, to supply the purchaser at no extra cost, transport tickets in order to ensure his/her return, in conditions that may be deemed to be equivalent, to the point of departure or to another place accepted by both parties.

The provisions of this article are applicable should the obligation set out in paragraph 13 of Article R. 211-4 not be met.

 

 

 

 

 

 

 

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